The Nook Terms & Conditions

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1. General

• The Owners of The Nook are Alex & Helen Reid; binding contracts can only be made between the Booker and the Owners, or duly authorised agents acting on behalf of the Owners.
• The only authorised agents able to make binding contracts are Cottage in the Country, and Ms Diane Thomas.
• A binding contract between the Owners of The Nook and the Booker shall only be entered into upon a confirmation being issued by the Owners or the above authorised agents.
• If for any reason any booking cannot be confirmed, then any deposit or other monies paid will be refunded in full.

2. Payment

• Bookings will be confirmed only on receipt of a deposit of 25% of the total rental, or if the booking is being made within 30 days of the commencement of the holiday, the full rental.
• The balance of the rental must be paid to the Owners or their authorised agents one month (30 days) prior to the commencement of the booking.
• If the balance is not paid in full one month before the commencement of the booking, the Owners reserve the right to cancel the booking, in which case the deposit is forfeit.
• Receipt of a deposit shall not constitute the confirmation of a booking.
• Payments should be made to the Owners or authorised agents in accordance with their normal practice, as advised at the time the booking is requested.
• Bank charges incurred by overseas payments will be billed to the Booker.

3. Cancellation

• Any cancellation must be sent to the Owners or their authorised agents in writing (including email) and must be made by the person who made the booking in the first place. The effective date of cancellation will be the date that the written instructions are received.
• If the booking is cancelled by the Booker the following cancellation charges will apply:
  More than 30 days before the commencement of the holiday – Loss of the deposit.
  Less than 30 days before the commencement of the holiday – Loss of the full amount paid.
  However, if the Owners or their agents are successful in reletting The Nook for the entire period booked, then a refund will be made, less the deposit paid. The Owners reserve the right, in their sole discretion, to make a full refund, less administrative costs.
• To avoid cancellation losses, Bookers are advised to take out appropriate holiday insurance.

4. Alternative Accommodation

• The Owners and their authorised agents reserve the right to refuse any booking without stating the reason or to cancel, modify or alter arrangements made by the Booker.
• In the unlikely event that The Nook ceases to be available for the period of the booking, all monies paid shall be refunded to the Booker in full, whereupon all liability of the property Owner and their authorised agents shall cease.

5. Ownership of The Nook

• The Owners reserve the right, in view of past experience of breakages, to charge the Booker a refundable security deposit. Where this is the case the Booker is entitled to request an inventory of contents on arrival and to expect the full return of their monies providing nothing is broken or damaged at the end of the stay.
• The Nook is used as holiday accommodation and is therefore exempt from security of tenure under the Rent Act.

6. Party Size

• The number of persons using the holiday accommodation shall not exceed the maximum number stated in the description of The Nook, namely 3.
• Sub-letting, sharing or assignment is not permitted.

7. Booker’s Responsibilities

• The Booker is responsible for the property during the period of rental and is expected to take reasonable care of it.
• All equipment, utensils, etc, must be left clean and tidy at the end of the hire period. In the unfortunate event of damage or breakage, the Owner of the property or their authorized agents should be notified. All damages and breakages are the legal responsibility of the Booker and their replacement cost will be payable on demand.
• The Booker is expected to leave The Nook in the same state of cleanliness, general repair and the order in which it was found. An additional charge may be made if extra cleaning is required.

8. Services

• The Owners reserve the right to make a charge for gas and electricity consumed during the period of the booking where is has reason to believe that excessive use has been made of those services.

9. Internet Access

• Access to the Internet is provided at The Nook on an “as is”, “no liability” basis. There are instructions for connecting to the Internet available within The Nook, which include a Guide to Troubleshooting; however, should it not be possible to establish a satisfactory connection, then the Owners will not be able to assist.
• All use of the Internet at The Nook is subject to the Terms and Conditions imposed by the Provider, BT (see http://www2.bt.com/static/i/btretail/panretail/acceptableuse/, especially Internet Access – Acceptable Use Policy). In particular, you must not use the Internet to do anything which is illegal, dangerous, infringes copyright, interferes with other users, or is otherwise offensive, abusive, obscene, threatening or designed to cause a nuisance.

10. Access

• The Owners or their authorsied agents shall be allowed access to The Nook at any reasonable time during any holiday occupancy.

11. Losses

• The Owners or their authorised agents cannot accept any liability for any loss, damage or expenses of any kind sustained by any member of the Booker’s party in connection with the use of The Nook, whatever the cause may be, including negligence, except where such loss, damage or additional expense is the result of proven negligence of the Owners or their authorised agents.

12. Information Accuracy

• The information contained in any advertising material concerning The Nook (including any Website maintained by the Owners or their authorised agents) is provided in good faith and is believed to be accurate.
• However, if the Owners discover errors in material created by its authorised agents, they will request that alterations be made and will endeavour to advise the Booker accordingly.
• If the alterations prove unacceptable to the Booker, then the Booker may cancel the booking and receive a refund of all monies paid.

13. Complaints Procedure

• On rare occasions something may go wrong. The contract is between the Booker and the Owners, so if any problems do arise during your stay you should contact the Owners or their authorised agents (whichever was used to make the booking) immediately. If the matter is not resolved by the agents, then the Owners should be advised as soon as possible. Complaints not reported at the time cannot be entertained subsequently and it is regretted that no correspondence can be entered into in the case of complaints made after Bookers have returned home when it will be appreciated that it is quite impossible for them to be effectively investigated.

14. Warranties

• The Owners and their authorised agents do not warrant and are in no way responsible for the accuracy of any spoken information given or statements made by its servants or agents.

15. Legal

• The Owners and their authorised agents cannot accept liability for happenings outside their reasonable control, such as the breakdown of domestic appliances, plumbing, wiring, temporary infestation of pests, damage resulting from exceptional weather conditions, or Booker’s negligence resulting in loss, injury or accident.

Return to the main Nook page by following this link:  http://www.alex-reid.com/Nook/index.htm

[Original version dated 10-Dec-08; revised 16-Jan-10; 7-Feb-11; 24-May-12].